PRINTS
Each print is crafted through a process whereby water-based ink is applied to a linoleum surface by hand. Rice paper is then carefully pressed onto the inked surface to transfer the design onto the paper. Due to the handmade nature of this process, each print exhibits a natural variability that adds to its uniqueness.
While all prints originate from a master linoleum cut, this variability ensures that every piece is akin to an original artwork. Please anticipate a 5-7% difference in ink coverage and opacity between individual prints.
MATERIALS AND PAPER
STILL LIFE FROM HOME print range is printed on delicate, transparent rice paper. Made from organic fibres, rice paper retains a natural, irregular edge that reflects its organic production process. Please handle with care and ensure hands are clean when touching the prints, as the paper is susceptible to damage.
COLOURS
As the water-based ink colours are mixed up specifically for each print run, please expect a variance of 5-7% from the catalogue image and previous print orders.
FRAMES
When opting for a framed print, please note that our frames are crafted from sustainably sourced wood and include a glass insert to protect the print. Upon receiving your framed artwork, we kindly ask that you handle it with care. Each frame is carefully wrapped and labelled as fragile before shipping.
DELIVERIES
Our prints are made to order, please note the following delivery times from date of payment received:
• Prints only: 7-10 working days
• Framed prints: 15-20 working days
For international orders, please allow additional time for customs clearance, as processing times may vary by country.
SHIPPING
Shipping costs are included in all local South African deliveries. For
international deliveries shipment has not been included in the pricing, please reach out to us directly at lisa@thestorer.co to obtain a shipping quote.
RETURN POLICY
Should you wish to initiate a return, please note the following guidelines:
• You have a 2-week return window, equivalent to 14 working days.
• The item must be returned in its original, undamaged packaging.
• If the item is returned damaged, a refund will not be issued.
• The cost of return shipping is the responsibility of the purchaser.
• To initiate a return, please contact us via email at info@thestorer.co.
Include details about the return and provide images if possible.
• Once we approve the return, please proceed to send the item back to us.
DAMAGED DELIVERY
Should you wish to initiate a return of damaged goods, please follow the below guidelines:
• Upon receiving your order, please email us immediately
if any items arrive damaged.
• Damaged goods must be reported within 5 working days of receipt.
• We do not offer refunds for damaged goods but will send
a replacement once the damaged item is returned to us.
• Alternatively, we can issue a credit for future use.
• Before returning anything, contact us at info@thestorer.co
for instructions.
• Please provide details and clear images of the damage.
• Once we approve the return of damaged goods, we will
arrange a convenient collection time.
